Store terms
Terms of service
These terms apply to every order placed on ViserLab365. By submitting an order you confirm that you have read the product specification, the delivery window and this policy, and that the contact details you entered are correct.
Orders
An order is confirmed when payment has been checked and the order is accepted. The price, quantity and product details stored with that order are the ones that apply. Please allow the full delivery window before you ask for a status update.
Delivery window
Fulfillment can take up to 96 hours after the order is confirmed. This is a maximum window, not a promise of instant delivery. Stock, payment review and manual checks can all use that time. Customers are asked to wait patiently until the 96 hours have passed.
Confirmed orders
Once an order is confirmed, it is final. A confirmed order cannot be cancelled for a refund because the buyer changed their mind, ordered the wrong product, or no longer needs it.
Third-party platforms
Facebook, Instagram, X, Gmail, LinkedIn, TikTok, Reddit and any other platform named in the catalog are independent services. ViserLab365 does not own, operate or control them. A later ban, checkpoint, restriction, limit or suspension is a decision by that platform. We cannot reverse it, and it is not a defect in the order.
For safer access, use a stable proxy or VPN that matches the region described on the product, and avoid logging in from many locations in a short time. That is a recommendation only. It does not guarantee that a platform will keep the account in good standing.
Your responsibilities
- Check the delivered access as soon as you receive it.
- Report an account problem within 30 minutes of delivery, with your order ID.
- Use the product only in a lawful way and within the rules of the platform it belongs to.
- Keep your order ID. Support cannot review a claim without it.
ViserLab365 may refuse or cancel an unpaid order, or an order that cannot be completed because payment does not match. Platform names identify the product category only. ViserLab365 is not affiliated with or endorsed by those platforms.
Privacy policy
We collect only what is needed to take an order, confirm payment, deliver the product and answer a support request.
What we store
- Name, email address and phone number entered at checkout.
- The order ID, product snapshot, amount, payment method and payment reference.
- Messages you send about that order, including a claim filed inside the 30-minute window.
- Basic technical data such as pages visited, so we can understand store traffic. This does not include delivery credentials.
How it is used
Contact details are used to send order updates and to match a support message to the right order. Payment details are used to confirm that the transfer belongs to that order. Delivery details are shown through the order record so they can be given to the buyer who placed it.
What we do not do
- We do not sell customer lists.
- We do not put delivery credentials in analytics, public pages or ordinary marketing email.
- We do not ask you to send passwords for unrelated personal accounts.
Order records are kept for as long as needed to deliver the order, handle a timely claim and keep a record of payment. You may ask what we hold against your email by writing to the support address shown on the site, and by including the order ID.
Refund and replacement policy
Please read this section carefully before you pay. Refunds are limited, and a confirmed order is not refundable on request.
No refund after confirmation
When an order is confirmed, the sale is complete. We do not refund a confirmed order because of a change of mind, a duplicate order placed by the buyer, or a preference for a different product. Payment review time and the 96-hour delivery window are part of the purchase you accepted.
The 30-minute claim window
If the delivered account itself has a problem at the moment of delivery, you must tell us within 30 minutes. “Within 30 minutes” means 30 minutes from the time the delivery details are made available on the order, not from when you later choose to log in.
A valid claim includes the order ID and a clear description of the problem, sent through the support channel on this site. Claims made after 30 minutes are closed. After that window, neither a replacement nor a refund will be granted.
What is not covered
- A ban, restriction, checkpoint or limit applied by the social platform after delivery.
- Problems caused by a proxy, VPN, device or login pattern chosen by the buyer.
- Use that breaks the platform’s own rules, or any unlawful use.
- A claim with no order ID, or a claim sent after the 30-minute window.
If a claim arrives inside 30 minutes and the delivery does not match the product snapshot, we will review that order only. A review is not a promise of a refund. Where the delivery matches what was sold, the order stands.
Delivery policy
Delivery is made to the order record after payment is confirmed. Use the order ID on the track page to follow the status. Do not share that access publicly.
Timing
Please allow up to 96 hours after confirmation. Many orders finish sooner, but the full 96 hours can be required. Asking for delivery before that window has passed does not shorten it. Wait until the window ends before you treat the order as late.
What you receive
You receive the access described on the product at the time you ordered. The product snapshot saved with the order is the description that counts. Check it as soon as it appears, because the 30-minute claim window starts then.
After delivery
- Sign in promptly and confirm that the access works.
- If something is wrong with the account, contact support within 30 minutes with the order ID.
- Use a consistent, safe proxy or VPN suited to the product region. Rapid location changes raise the chance of a platform restriction, and those restrictions are outside our control.
Status updates stay on the track page for that order ID. A delay inside the 96-hour window is still within this policy.
Acceptable use
Products may not be used for fraud, impersonation, phishing, harassment, spam, deceptive advertising, fake engagement, vote manipulation, security bypass, unlawful surveillance or any activity prohibited by law.
You are responsible for how the product is used after delivery. A platform ban or restriction that follows from how, where or how often the account is used is not something ViserLab365 can undo. We recommend a stable proxy or VPN and careful, lawful use. That recommendation is not a warranty.
Platform names and marks identify categories only. ViserLab365 is not affiliated with or endorsed by the third-party platforms shown in the catalog.